Which of the following is the first step in the board's handling of a complaint?

The correct choice identifies the initial formal action the board takes when a complaint is received. In the context of pharmacy board procedures, an agreed order typically marks the early stage of resolution before any formal hearings or conferences take place.

When a complaint about a pharmacy or pharmacist is lodged, the board often seeks to resolve the matter efficiently and amicably through an agreed order. This process allows parties involved the chance to come to a mutual agreement regarding the complaint, potentially leading to a quicker resolution. An agreed order can serve as an informal pathway to rectify the issue without escalating to more formal proceedings such as an administrative conference or a hearing, where more serious implications may arise.

By prioritizing an agreed order, the board can manage complaints proactively, helping to maintain professional standards while also preserving resources and reducing the need for extensive legal proceedings. This step emphasizes the board's intent to foster compliance and improve practices rather than solely punishing violations.